Have a question? Check out our FAQs. If you still can't find what you're looking for, feel free to Contact Us directly.
Where do you deliver?
|We service selected suburbs in the Sydney Metropolitan Area. You can find a list of these suburbs in Delivery Zone.|
|How much does delivery cost?||We are pleased to offer free delivery with a minimum order of $40. All other orders incur a delivery fee of $5.|
|When can I expect my order to be delivered?||All orders are delivered on Mondays, between 10am and 2pm for business customers and between 3pm and 8pm for households. This means you'll have fresh fruit and veg for the duration of the week. If there is a public holiday on the Monday, your box will instead be delivered on the Tuesday, however we will give you advance notice of this.|
|Do I need to be home when my order is delivered?||Not at all. We can leave your box in a place that is convenient for you, whether it be at your front door or in the foyer of your building. We ask that you specify an appropriate and shaded location for us to leave your box to keep it dry and fresh.|
|Do you cater for allergies and preferences?||Absolutely! Please provide details of any allergies and/or 'hates' in your order and we will do our best to replace the item(s) with something equivalent.|
|What's the deadline to make or change an order?||You have up until Sunday 12pm to make or change an order with us for the coming week. This allows us sufficient time to plan and prepare the boxes for the week to come.|
|Can I change, cancel or skip an order?||Sure can! We understand that circumstances change and that you might need to change, cancel or skip an order from time to time. You can do this in the 'Manage Subscriptions' section of the 'My Account' page.|
|I'm not satisfied with my order. What should I do?||Our promise to you is quality fresh produce! We will do our best to ensure that you are satisfied with our order, and this may involve a replacement or refund.|